gugy
Aug 25, 09:33 PM
well, I think Apple support can get much better. Lots of room for improvement.
The usual phone hold is too long and sometimes it takes over 1 hour if you need to talk to a higher up to try to solve your problem
I had my G5 Quad on repair for 3 weeks and during this time the Apple Store and Apple Computer would not give me much clarification about the problem. Meanwhile as a professional I was left without my main computer.
I probably talked with more than 20 people during this process. Very frustrating experience.
The thing I would like to ask Apple is to have a loaner computer program for professionals. I rather pay an additional $100 on Applecare as long I can get a computer with the same power of the one I have during this repair period. That way professionals are not left without their machines or Apple monitors during the ordeal.:(
The usual phone hold is too long and sometimes it takes over 1 hour if you need to talk to a higher up to try to solve your problem
I had my G5 Quad on repair for 3 weeks and during this time the Apple Store and Apple Computer would not give me much clarification about the problem. Meanwhile as a professional I was left without my main computer.
I probably talked with more than 20 people during this process. Very frustrating experience.
The thing I would like to ask Apple is to have a loaner computer program for professionals. I rather pay an additional $100 on Applecare as long I can get a computer with the same power of the one I have during this repair period. That way professionals are not left without their machines or Apple monitors during the ordeal.:(
EstrlM3
Apr 6, 02:13 PM
Nice...I'm glad to have a more rare piece of hardware. I love mine and have no issues, it'll only get better over time.Reminds me of the days of the RAZR, that's what the iPhone and iPad have become.
Honda sells a TON more cars than BMW by a huge factor...I'd rather drive a BMW, I guess you're all happy with the Hondas :)
In this case BMW (Apple) is far outselling Honda (Motorola) ;)
Honda sells a TON more cars than BMW by a huge factor...I'd rather drive a BMW, I guess you're all happy with the Hondas :)
In this case BMW (Apple) is far outselling Honda (Motorola) ;)
err404
Apr 25, 01:59 PM
... sorry, but in what ways do I benefit by having apple track my whereabouts to the day and meter? why isn't there an opt-in (apart from the general 'eat **** or die' TOU) or at least an opt-out for this? why is it so easy to access the data?
... apple deserves to get a beating for this.
they're known for focussing on the user in terms of design and UI of theirdevices... they should also make the step to focus on their users best interest in terms of privacy and freedom, rather than their own greed.
Clearly you don't understand the issue. Since they do not collect this data, Apple is NOT tracking you. Rather your phone is generating a local cache of nearby cell towers and wifi hotspots. This benefits you by making your phones GPS function faster, more accurately and with less battery.
The issue is that the cache is not properly protected and could be used to infer some generalized information about roughly where your phone has been. This data is only accessible by somebody with direct access to your phone, or you phones backup files.
As a side note, your cell provider logs more detailed location data and does provide this data to law enforcement and third party agencies.
... apple deserves to get a beating for this.
they're known for focussing on the user in terms of design and UI of theirdevices... they should also make the step to focus on their users best interest in terms of privacy and freedom, rather than their own greed.
Clearly you don't understand the issue. Since they do not collect this data, Apple is NOT tracking you. Rather your phone is generating a local cache of nearby cell towers and wifi hotspots. This benefits you by making your phones GPS function faster, more accurately and with less battery.
The issue is that the cache is not properly protected and could be used to infer some generalized information about roughly where your phone has been. This data is only accessible by somebody with direct access to your phone, or you phones backup files.
As a side note, your cell provider logs more detailed location data and does provide this data to law enforcement and third party agencies.
11thIndian
Apr 9, 10:07 PM
Uh, except I said "lots of professionals" and then you claimed I meant "professionals that I know" and then you acknowledged that it's not just professionals that I know.
Yes, I agreed there are professionals, but not LOTS of professionals. You don't know, cause... you don't know them, and neither do I. So these "lots" outside of your field of view may or may not be looking to switch. You see the difference, yes?
Yes, I agreed there are professionals, but not LOTS of professionals. You don't know, cause... you don't know them, and neither do I. So these "lots" outside of your field of view may or may not be looking to switch. You see the difference, yes?
bigbossbmb
Aug 19, 08:19 PM
That's why I'm waiting until December 10 to mail in my Crossgrade form and DVD. I wanted to get all the updates until the offer expires December 20 on the install DVDs I get with my Crossgrade. Thanks for pointing out that detail. :)
I really doubt that they are going to put the new updates onto the crossgrade discs. I just got mine and it didn't include the 5.1.1 update...maybe a 5.2 update would be different. But I don't think it is really a reason to wait.
I really doubt that they are going to put the new updates onto the crossgrade discs. I just got mine and it didn't include the 5.1.1 update...maybe a 5.2 update would be different. But I don't think it is really a reason to wait.
nagromme
Aug 25, 05:02 PM
I have always wondered if Apple's past industry record on support was really accurate. I think that Apple had such a loyal following of users that they tended to give Apple rosey marks for what most would classify as just average support.
A very logical theory--and sometimes true, no doubt--but three possible points to counter that:
* There is NOT a pattern of Mac users tending to hide their dissatisfaction--not even with even the smallest thing Apple does wrong. At least, not on these forums :D
* Consumer Reports (and PC Magazine too to some extent) break down the numbers in quantifiable ways: like whether Apple support solved the problem or not, and how long you had to wait on hold. It's not just "subjective impressions" being gathered. These are professional surveys after all.
* People aren't just loyal out of the blue, they're loyal because Apple HAS done well by them. People being happy on Mac is a FAIR factor, I think, not an unfair one. (The fact that Mac users like Apple/Macs so much is sometimes used as a REASON to claim that Apple/Macs don't deserve it. That's a little backwards at best.)
Nonetheless, I think you have a point about Switchers being an increasing group. I'm not sure exactly HOW that affects the outcome, but I think that it must, and that it's something Apple must adapt to.
As for this past month--I don't see any unusual pattern of complaints, personally. Things like that always fluctuate, and if there IS an increase in the last few weeks, I bet it's not the first such, nor the last.
For the record, my own experience: I have had Apple bend over backwards for me and offer better service (even free not-warranty repair for wear-and-tear) than they were bound to do. I have also had some frustration with getting canned responses from the first-level techs (at other companies too)--but I politely but firmly move up the ladder!
A very logical theory--and sometimes true, no doubt--but three possible points to counter that:
* There is NOT a pattern of Mac users tending to hide their dissatisfaction--not even with even the smallest thing Apple does wrong. At least, not on these forums :D
* Consumer Reports (and PC Magazine too to some extent) break down the numbers in quantifiable ways: like whether Apple support solved the problem or not, and how long you had to wait on hold. It's not just "subjective impressions" being gathered. These are professional surveys after all.
* People aren't just loyal out of the blue, they're loyal because Apple HAS done well by them. People being happy on Mac is a FAIR factor, I think, not an unfair one. (The fact that Mac users like Apple/Macs so much is sometimes used as a REASON to claim that Apple/Macs don't deserve it. That's a little backwards at best.)
Nonetheless, I think you have a point about Switchers being an increasing group. I'm not sure exactly HOW that affects the outcome, but I think that it must, and that it's something Apple must adapt to.
As for this past month--I don't see any unusual pattern of complaints, personally. Things like that always fluctuate, and if there IS an increase in the last few weeks, I bet it's not the first such, nor the last.
For the record, my own experience: I have had Apple bend over backwards for me and offer better service (even free not-warranty repair for wear-and-tear) than they were bound to do. I have also had some frustration with getting canned responses from the first-level techs (at other companies too)--but I politely but firmly move up the ladder!
applebb
Apr 7, 11:27 PM
You people don't know the facts and are jumping to conclusions. You need to realize that this is a RUMOR site....
Tomaz
Aug 7, 04:30 PM
If you were picking on Mail.app's Stationery I'd probably agree with you.
None of the things that Time Machine have been compared to seem even close to what they are planning to do. Including my own VMS file versioning analogies. System Restore is not capable of restoring a single file, and particularly not within a running application. It seems kind of more like a system wide undo function when it comes to files...
B
I'm not comparing it to system restore but to Volume Shadow Copy from Windows Server 2003. File-by-file snapshot by MS 3 years ago!
I think Time Machine looks and probably is good, but after having seen all the pictures of the banners at WWDC mocking Vista, I expected someting REALLY NEW, not just warmed up. If they can't show the super super secret new stuff yet, then they shouldn't have used those banners. I find that arrogant...
None of the things that Time Machine have been compared to seem even close to what they are planning to do. Including my own VMS file versioning analogies. System Restore is not capable of restoring a single file, and particularly not within a running application. It seems kind of more like a system wide undo function when it comes to files...
B
I'm not comparing it to system restore but to Volume Shadow Copy from Windows Server 2003. File-by-file snapshot by MS 3 years ago!
I think Time Machine looks and probably is good, but after having seen all the pictures of the banners at WWDC mocking Vista, I expected someting REALLY NEW, not just warmed up. If they can't show the super super secret new stuff yet, then they shouldn't have used those banners. I find that arrogant...
j26
Nov 29, 09:18 AM
You're welcome to audit my iPod. I guarantee you'll find nothing but legal tunes.
Given your stance, I wonder how you feel about public libraries offering whole collections of CDs for patrons to "borrow". I think we all know what (many, not all) people are really doing with those CDs when they borrow them. Shouldn't we be doing something about these public institutions turning a blind eye to what is essentially sanctioned piracy?
Put all of 'em on a Zune and "Squirt" 'em to borrowers?
Given your stance, I wonder how you feel about public libraries offering whole collections of CDs for patrons to "borrow". I think we all know what (many, not all) people are really doing with those CDs when they borrow them. Shouldn't we be doing something about these public institutions turning a blind eye to what is essentially sanctioned piracy?
Put all of 'em on a Zune and "Squirt" 'em to borrowers?
wmmk
Aug 17, 03:32 PM
And for what purpose? Would any of you drop the $3500 needed to upgrade to the latest Mac Pro? Or is it just the drool factor, like when you look through Car and Driver and drool over an $80K sports car?
Some people do things called graphic design and video editing for a living. Sometimes, when you want to make money and put food on the table, you want top of the line equipment.:rolleyes:
Some people do things called graphic design and video editing for a living. Sometimes, when you want to make money and put food on the table, you want top of the line equipment.:rolleyes:
Nuvi
Apr 12, 11:14 AM
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_1 like Mac OS X; fi-fi) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8G4 Safari/6533.18.5)
The SuperMeet stage show aka FCP (or if **** hits the fan then iMovie Pro) preview begins at 7 pm.
7pm Vegas Time? If so, for others scheduling your availability like me :cool::
Pacific Time: 7:00pm
Mountain Time: 8:00pm
Central Time: 9:00pm
Eastern Time: 10:00pm
Yes, its 7 PM (PST). Although, the FCP presentation could start later since its general stage show for the Supermeet.
The SuperMeet stage show aka FCP (or if **** hits the fan then iMovie Pro) preview begins at 7 pm.
7pm Vegas Time? If so, for others scheduling your availability like me :cool::
Pacific Time: 7:00pm
Mountain Time: 8:00pm
Central Time: 9:00pm
Eastern Time: 10:00pm
Yes, its 7 PM (PST). Although, the FCP presentation could start later since its general stage show for the Supermeet.
dbwie
Apr 27, 10:39 AM
They cannot pinpoint YOU because data is sent anonymously. They can roughly pinpoint A phone, but don't know whose phone it is because the data is sent anonymously (aka without identifying information)
I think it's not as bad as what the media would have you believe, BUT it is worse than what Apple wants you to think.
Sure, cell towers could be up to 100 miles away. And when I ran the mapping tool and plotted my locations, and zoom in far enough, I do indeed see a grid of cell towers as opposed to actual locations where I've been standing. All anyone could know is that I've been "somewhere" in the vicinity.
(And this isn't new. Some time ago I came upon a car crash and called 911 on my cell phone to report it. They were able to get the location to send emergency services just by where I was calling from. It wasn't 100% accurate -- they asked if I was near a major intersection and I told them it was about a block from there.)
However, if it's also tracking wifi hotspots, those can pinpoint you pretty closely. Most people stay within 30-50 feet of their wireless router, and the ones you spend the most time connected to will be the ones at home, at work, and and at your friends' houses.
I think it's not as bad as what the media would have you believe, BUT it is worse than what Apple wants you to think.
Sure, cell towers could be up to 100 miles away. And when I ran the mapping tool and plotted my locations, and zoom in far enough, I do indeed see a grid of cell towers as opposed to actual locations where I've been standing. All anyone could know is that I've been "somewhere" in the vicinity.
(And this isn't new. Some time ago I came upon a car crash and called 911 on my cell phone to report it. They were able to get the location to send emergency services just by where I was calling from. It wasn't 100% accurate -- they asked if I was near a major intersection and I told them it was about a block from there.)
However, if it's also tracking wifi hotspots, those can pinpoint you pretty closely. Most people stay within 30-50 feet of their wireless router, and the ones you spend the most time connected to will be the ones at home, at work, and and at your friends' houses.
newtonrj
Mar 31, 03:55 PM
It has been said here before but is worth repeating - How does Moto, HTC and all the others differentiate? Obviously, they can't or if they can, it will cost them and the change will be slight.
If you are a carrier, what do you think of your portfolio now? Why so many Androids - Aren't they all the same now?
Who wins - Android wins because of uniformed updates and backward compatibility with screens, memory and installs of apps.
Who loses - Any of say 2 massive cell-phone countries that have +1B potential handset users. Andy Rubin knows this and is putting the brakes on in order to control the OS.
If you are a carrier, what do you think of your portfolio now? Why so many Androids - Aren't they all the same now?
Who wins - Android wins because of uniformed updates and backward compatibility with screens, memory and installs of apps.
Who loses - Any of say 2 massive cell-phone countries that have +1B potential handset users. Andy Rubin knows this and is putting the brakes on in order to control the OS.
dwd3885
Mar 31, 04:24 PM
what is this bash apple competitors day?
Squire
Aug 7, 06:31 AM
this is me going out an a limb here.
but do you think the desktop lineup could become this?
Mac mini (2 models)
the Mac
iMac
Mac Pro
I'd like to see your "Mac" model bumped up past the iMac. I think a lot of people, myself included, would pay a premium for the ability to upgrade. In fact, I wouldn't care if they didn't offer a completely new model as long as they offer some "affordable" manifestations of the Mac Pro. So how's this (and go easy on me here because I rarely delve into the technical aspect of things):
Eventually (i.e. by November), Core 2 Duo/Woodcrest across he board:
1) Mac mini: 2 models both with the 1.86 GHz Core 2 Duo
2) iMac: 2 models with 1.86 GHz and 2.13 GHz Core 2 Duo
3) Mac Pro: 4 models; 2 Core 2 Duo-based systems (2.40 GHz and 2.66 GHz) and 2 Xeon-based systems (2.80 GHz and 3.0 GHz). The higher-end Xeon systems would sport the same enclosure as the Core 2 Duo systems (similar to the PM G5) but would come in an anodized charcoal black enclosure.
Any takers?
-Squire
but do you think the desktop lineup could become this?
Mac mini (2 models)
the Mac
iMac
Mac Pro
I'd like to see your "Mac" model bumped up past the iMac. I think a lot of people, myself included, would pay a premium for the ability to upgrade. In fact, I wouldn't care if they didn't offer a completely new model as long as they offer some "affordable" manifestations of the Mac Pro. So how's this (and go easy on me here because I rarely delve into the technical aspect of things):
Eventually (i.e. by November), Core 2 Duo/Woodcrest across he board:
1) Mac mini: 2 models both with the 1.86 GHz Core 2 Duo
2) iMac: 2 models with 1.86 GHz and 2.13 GHz Core 2 Duo
3) Mac Pro: 4 models; 2 Core 2 Duo-based systems (2.40 GHz and 2.66 GHz) and 2 Xeon-based systems (2.80 GHz and 3.0 GHz). The higher-end Xeon systems would sport the same enclosure as the Core 2 Duo systems (similar to the PM G5) but would come in an anodized charcoal black enclosure.
Any takers?
-Squire
john123
Sep 19, 09:33 AM
Addressing larger RAM partitions is not the #1 advantage for me. I will not be putting >4GB of memory into my laptop. And I suspect it is not the #1 advantage for most of the people posting in this thread. If you don't like the subject matter of this thread, then don't read it. Simple as that.
You're so wrong. Most people posting in this thread don't have a clue what 64 bit computing really means. They just think they have to have it because it's the newest thing.
You're so wrong. Most people posting in this thread don't have a clue what 64 bit computing really means. They just think they have to have it because it's the newest thing.
CalBoy
Apr 11, 12:14 PM
This is bunk. Apple will not miss Christmas. Period, end of discussion.
If the 5 launches a short while before Christmas, the supply constraints would be 10x worse than they are for the iPad right now.
The only thing this rumor proves is that bloggers, speculators, and analysts are getting irritated with the lack of solid info compared to this time last year.
If the 5 launches a short while before Christmas, the supply constraints would be 10x worse than they are for the iPad right now.
The only thing this rumor proves is that bloggers, speculators, and analysts are getting irritated with the lack of solid info compared to this time last year.
Luph67
Apr 6, 12:21 PM
Yes. I need to see the keyboard. And in a dark room it's critical.
I guess I just assumed that anyone who has used a computer for more than two weeks would be capable of typing without staring at the keyboard.
I guess I just assumed that anyone who has used a computer for more than two weeks would be capable of typing without staring at the keyboard.
samcraig
Apr 27, 09:26 AM
After an issue has arose and been debated to death and then even after the manufacturer has addressed the concerns of the paranoid, it is time to give it a rest.
But then when those who wish to beat what should now be a dead horse into little bitty pieces continue, then yes you are correct. Maybe whiner is not the correct title for these people. ;)
It's still news. The response came within the last 24 hours. If people are still debating this a few weeks from now - you can call them whiners... but it's current events in my opinion.
But then when those who wish to beat what should now be a dead horse into little bitty pieces continue, then yes you are correct. Maybe whiner is not the correct title for these people. ;)
It's still news. The response came within the last 24 hours. If people are still debating this a few weeks from now - you can call them whiners... but it's current events in my opinion.
ergle2
Sep 19, 10:08 PM
Yeah and they werent in Macs, so I didnt care.
Why do you care?
Why do you care?
Spagolli94
Nov 28, 10:51 PM
I was just reading some of the Zune comments on Amazon. Wow. Sounds like a really GREEEEAAAAT product.
amols
Aug 27, 02:28 AM
I don't give a rat's A** about Santa Rosa. What I do give a Rat's A** about is that Easy Access HD Bay. The ability to have multiple 160 GB HDs standing by for different field purposes can make for revolutionary work flow procedures.
Exactly!! I did swap my MBP HD from 100GB (Seagate 5400.2) to 160GB (Seagate 5400.3) and almost cracked the top cover, not to mention destroyed the warranty (which I don't mind anyway). Its really funny that we can easily swap HD in MB but not in MBP. I hope they fix this in next release instead of silly Merom updates.
Exactly!! I did swap my MBP HD from 100GB (Seagate 5400.2) to 160GB (Seagate 5400.3) and almost cracked the top cover, not to mention destroyed the warranty (which I don't mind anyway). Its really funny that we can easily swap HD in MB but not in MBP. I hope they fix this in next release instead of silly Merom updates.
ryanx27
Aug 27, 10:37 AM
The 1.83 & 2.00GHz for iMacs (if they use merom) and MacBooks and the 2.16 and 2.33 for the 15 & 17 MBPs respectively. Its that simple.
Yeah, I agree. I don't see MacBooks breaking 2.00, but I can def. see a base MBP with a 2.13 and a premium MBP with a 2.33 ... (in fact, I can see it on my desk in 3 weeks :D )
So obviously Merom is coming to the MBP -- what I really want to know is if it will get a better video card and maybe some neat little form factor improvements....:rolleyes:
Yeah, I agree. I don't see MacBooks breaking 2.00, but I can def. see a base MBP with a 2.13 and a premium MBP with a 2.33 ... (in fact, I can see it on my desk in 3 weeks :D )
So obviously Merom is coming to the MBP -- what I really want to know is if it will get a better video card and maybe some neat little form factor improvements....:rolleyes:
furi0usbee
Mar 26, 06:48 PM
Windows manages to run legacy apps still. Even if you do have to resort to using the virtual machine they've called 'XP Mode.'
Because Windows is bloatware. I don't want my Mac OS to be able to run **** 10 years old. This only hampers innovation by having to spend time making sure all the old stuff doesn't break. Move on my friend. I can probably use XP to print to a 15 year old dot matrix printer.
Because Windows is bloatware. I don't want my Mac OS to be able to run **** 10 years old. This only hampers innovation by having to spend time making sure all the old stuff doesn't break. Move on my friend. I can probably use XP to print to a 15 year old dot matrix printer.
