skippy-fluff
Aug 25, 05:06 PM
The battery recall validator also rejected my battery, which is clearly in the range advertised on the web site. When I called the support lines yesterday, they didn't even try to take the call. Today I got through, and I got told by "Rachel" that there were a small number of batteries in the ranges that were manufactured by someone other than Sony. She couldn't tell me who, and when I asked for further information, she escalated the call.
The next guy, whose name I didn't catch, basically said the same thing. When I explained that I would like something from Apple indicating that the public listing on the recall didn't apply to me, he said that sometime in the future (unstated) this will get updated on the website. Since my primary reason for wanting it is to avoid potential airline troubles, that wasn't too great answer. His next suggestion, to print the validation failure, was funny, but not very practical. I fly about once a week, and I've already seen the dell guys being asked not to work on the plane. I don't want to be in that club, so I was pretty insistent that they write something down.
I asked them to send me something (even by fax) that simply said that my battery was not subject to recall, despite the fact it fell into the consumer product safety commission recalled range and Apple announced range (still up, with no amendment, by at https://support.apple.com/ibook_powerbook/batteryexchange/index.html). He could not.
I next got sent to Kelly, in customer service, whose attitude was about the least customer-service related of any of them. She tried to read out the web site to me, and got very frustrated when I pointed out that it did not say what she wanted it to say. It does not say that there are batteries in the ranges that are fine. It says at least twice that if you have a battery in the range you should send for a replacement and not use it. I pointed out to her that the trouble ticket I'd opened covered the ground nicely, and that all I wanted was a statement of the result: "Apple's support staff has worked with this customer and has established that the battery Serial No. XXXX is not subject to the recall on Sony-produced batteries". Or whatever language they like.
She agreed that this was truth, but said she could not provide any documentation. She also declined to escalate further.
Given that the validator has said no to people who should have gotten yes, relying on it as the last word is a bad idea. Get a real person on the phone. But even then, be prepared for frustration if you would like
anything but an oral assurance that the battery you have is good.
The next guy, whose name I didn't catch, basically said the same thing. When I explained that I would like something from Apple indicating that the public listing on the recall didn't apply to me, he said that sometime in the future (unstated) this will get updated on the website. Since my primary reason for wanting it is to avoid potential airline troubles, that wasn't too great answer. His next suggestion, to print the validation failure, was funny, but not very practical. I fly about once a week, and I've already seen the dell guys being asked not to work on the plane. I don't want to be in that club, so I was pretty insistent that they write something down.
I asked them to send me something (even by fax) that simply said that my battery was not subject to recall, despite the fact it fell into the consumer product safety commission recalled range and Apple announced range (still up, with no amendment, by at https://support.apple.com/ibook_powerbook/batteryexchange/index.html). He could not.
I next got sent to Kelly, in customer service, whose attitude was about the least customer-service related of any of them. She tried to read out the web site to me, and got very frustrated when I pointed out that it did not say what she wanted it to say. It does not say that there are batteries in the ranges that are fine. It says at least twice that if you have a battery in the range you should send for a replacement and not use it. I pointed out to her that the trouble ticket I'd opened covered the ground nicely, and that all I wanted was a statement of the result: "Apple's support staff has worked with this customer and has established that the battery Serial No. XXXX is not subject to the recall on Sony-produced batteries". Or whatever language they like.
She agreed that this was truth, but said she could not provide any documentation. She also declined to escalate further.
Given that the validator has said no to people who should have gotten yes, relying on it as the last word is a bad idea. Get a real person on the phone. But even then, be prepared for frustration if you would like
anything but an oral assurance that the battery you have is good.
AppleScruff1
Apr 11, 05:46 PM
Iphone 5 on Sprint?
Verizon will buy Sprint since AT&T is buying TMobile.
Verizon will buy Sprint since AT&T is buying TMobile.
-SD-
Aug 19, 02:25 PM
Kart racing and Course Maker videos and pictures over on Joystiq (http://www.joystiq.com/2010/08/19/gran-turismo-5-course-maker-and-kart-racing-unveiled/).
:apple:
:apple:
AtHomeBoy_2000
Apr 10, 09:37 AM
I would think this revision will support 3D video editing, right?
Padraig
Aug 12, 04:13 AM
If there is a phone on the way i'm guessing that we can be sure of few things.
1) Can't see it being a clamshell. Perhaps a slider, but in all likelyhood it will be a candybar - fits in with apple designs aesthetic, simple, elegant design.
2) It will have to be GSM, UMTS being included as well. There is no way Apple is releasing a CDMA only phone, the market is tiny.
3) I'm sure Apple will release this by themselves, rather than partnering up with a specific carrier. This would allow people who are already tied into contracts to purchase the phone, without having to switch networks. Also couldn't invisage Apple agreeing to something like Vodafone's software.
1) Can't see it being a clamshell. Perhaps a slider, but in all likelyhood it will be a candybar - fits in with apple designs aesthetic, simple, elegant design.
2) It will have to be GSM, UMTS being included as well. There is no way Apple is releasing a CDMA only phone, the market is tiny.
3) I'm sure Apple will release this by themselves, rather than partnering up with a specific carrier. This would allow people who are already tied into contracts to purchase the phone, without having to switch networks. Also couldn't invisage Apple agreeing to something like Vodafone's software.
ryanw
Aug 25, 09:26 PM
Funny how I just came across this thread, as I'm in the middle of an Apple support nightmare as well (I have one of those MacBooks that just turns itself off for no reason - completely unacceptable). I have been routed through 12 people over 3 calls, with several promises of "expedited resolution"s but no tangible result.
Although it's possible (and likely) that the prevalence of the MacBook defects have been overblown, I do know that Apple's support process puts you through a lot of hoops to get any major issue resolved (e.g., replacing a clearly defective product). Each person I've talked to has been courteous, but in the end I still have no faith in their ability to actually solve my problem in a timely manner.
Frustrated Apple User
I've seen this happen to me personally... the macbook just shuts down on me. I "THINK" I have linked it to the magnetic money clip in my pocket. I THINK when I put the macbook on my lap it thinks I have shut the cover due to the magnetic latch. Is it possible you're putting near or on something magnetic?
Although it's possible (and likely) that the prevalence of the MacBook defects have been overblown, I do know that Apple's support process puts you through a lot of hoops to get any major issue resolved (e.g., replacing a clearly defective product). Each person I've talked to has been courteous, but in the end I still have no faith in their ability to actually solve my problem in a timely manner.
Frustrated Apple User
I've seen this happen to me personally... the macbook just shuts down on me. I "THINK" I have linked it to the magnetic money clip in my pocket. I THINK when I put the macbook on my lap it thinks I have shut the cover due to the magnetic latch. Is it possible you're putting near or on something magnetic?
mactoday
Apr 6, 11:02 AM
I might not expect IPS, doesn’t it draw more power than TN LCDs?
I don't think you'll see IPS screens in MacBook Pro's or Air in the future.
Apple is working on the mass market now and mass market don't care about quality of the screens specially on the portables.
If you need colors and better screen then Apple will sale you "****ing glossy amazing" 27" display. :)
I don't think you'll see IPS screens in MacBook Pro's or Air in the future.
Apple is working on the mass market now and mass market don't care about quality of the screens specially on the portables.
If you need colors and better screen then Apple will sale you "****ing glossy amazing" 27" display. :)
mikethebigo
Apr 6, 01:28 PM
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8G4 Safari/6533.18.5)
Motorola doesn't "get" tablets yet, but the G1 didn't sell well either. Let's look at the market again in two years, I bet it'll look a lot different.
Motorola doesn't "get" tablets yet, but the G1 didn't sell well either. Let's look at the market again in two years, I bet it'll look a lot different.
thatisme
Apr 27, 08:36 AM
Maybe this will stop the large daily 1am data chunks being sent on 3G??? My most active time on 3G data always happens when I am asleep....:eek:
DEE9299
Jun 23, 08:14 AM
has anyone gotten a phone call from radio shack yet.?
Dagless
Aug 19, 10:19 AM
Bugger, well I hope there is plenty of access to Premium cars. I intend to play this game in the driver camera view since I'll be playing this on a 3DTV.
Thataboy
Aug 7, 03:36 PM
I think one of the biggest things is the iChat remote desktop functionality. I have long been wanting very basic Apple Remote Desktop abilities in OS X. It is the perfect way to help a friend or family member troubleshoot a computer problem or teach them how to do a particular task.
Now, it seems, in iChat, all they have to do is share their screen, and you can take over! (If I am reading the description correctly!)
Oh yeah, Time Machine is cool. Spaces is alright, reminds me of Logic workspaces. Honestly, I never was so enamoured with Spotlight and Dashboard, but I am glad they are getting updated.
Now it's time for our crack team of Mac rumors sites to find out what's in Steve's sneaky top secret file folder!! I guess those features will be disabled in the Developer Previews? Because NDA or not, SOMEONE would talk about them.
Now, it seems, in iChat, all they have to do is share their screen, and you can take over! (If I am reading the description correctly!)
Oh yeah, Time Machine is cool. Spaces is alright, reminds me of Logic workspaces. Honestly, I never was so enamoured with Spotlight and Dashboard, but I am glad they are getting updated.
Now it's time for our crack team of Mac rumors sites to find out what's in Steve's sneaky top secret file folder!! I guess those features will be disabled in the Developer Previews? Because NDA or not, SOMEONE would talk about them.
balamw
Apr 6, 04:32 PM
Because as we all know Costco is the leading reseller and indicator for technology products.
I've found it to be a pretty good indicator of products that aren't selling well elsewhere especially when they show up in pallets at prices lower than most other places.
This happened with the last PPC Mac Mini's and AppleTV 1.
B
I've found it to be a pretty good indicator of products that aren't selling well elsewhere especially when they show up in pallets at prices lower than most other places.
This happened with the last PPC Mac Mini's and AppleTV 1.
B
dhollister
Sep 19, 12:49 AM
Does it even MATTER if Apple keeps up? Do we actually WANT Apple to release a new computer every month when Intel bumps up their chips a few megahertz?
See, it's easy to get lost in the specs war. The Mac Pros came out and I was salivating, even though I have a dual 2.0GHz G5 sitting at home. And then one day, as I was editing some HD footage, it occurred ot me that my G5 here - my now outdated G5 - was editing 1080p high-def footage without so much as a flinch. It was SO fast it was not even necessary at all.
So I really have to ask - does Apple really need to get into that stupid-ass PC specs war? Is it really hurting you guys that Apple has been slow to update? Are you really doing tasks that the current computer lineup cannot do?
See, it's easy to get lost in the specs war. The Mac Pros came out and I was salivating, even though I have a dual 2.0GHz G5 sitting at home. And then one day, as I was editing some HD footage, it occurred ot me that my G5 here - my now outdated G5 - was editing 1080p high-def footage without so much as a flinch. It was SO fast it was not even necessary at all.
So I really have to ask - does Apple really need to get into that stupid-ass PC specs war? Is it really hurting you guys that Apple has been slow to update? Are you really doing tasks that the current computer lineup cannot do?
hcho3
Apr 19, 02:25 PM
Samsung forgot to copy apple and put the lock/power button on the side.
Lock/Power button belongs on the top of the device.
If you look at Nexus S, samsung really did copy apple's box design.
If you look at their phone/alarm/clock icons, they copied.
Samsung has no chance of winning this lawsuit. Apple was preparing to sue samsung for a long time. They just needed time to prepare.
Lock/Power button belongs on the top of the device.
If you look at Nexus S, samsung really did copy apple's box design.
If you look at their phone/alarm/clock icons, they copied.
Samsung has no chance of winning this lawsuit. Apple was preparing to sue samsung for a long time. They just needed time to prepare.
ECUpirate44
Apr 11, 11:38 AM
If the iPhone 5 has a bigger screen and 4G connectivity it will be worth it. I can't imagine Apple will release another phone with only 3G with all these Verizon 4G phones coming onto the market.
Right. If their going to wait until late summer or fall, it will surely be 4G.
Right. If their going to wait until late summer or fall, it will surely be 4G.
janstett
Sep 16, 10:10 AM
Any description of the history of NT that doesn't say "Mica" and "Prism" is missing some major details ;) !
Well, come on! I wrote a synopsis that was already too lengthy. I felt it sufficient to say that Dave Cutler's life at DEC gave him OS Guru status and left it at that. I didn't mention Gordon Letwin either. On either point it's rather like mentioning Brian Kernighan and Rob Pike in a history of OSX -- technically accurate but of marginal relevance.
Well, come on! I wrote a synopsis that was already too lengthy. I felt it sufficient to say that Dave Cutler's life at DEC gave him OS Guru status and left it at that. I didn't mention Gordon Letwin either. On either point it's rather like mentioning Brian Kernighan and Rob Pike in a history of OSX -- technically accurate but of marginal relevance.
.jpg "New hairstyle designs: Short")
DeVizardofOZ
Aug 26, 05:57 AM
in my experience, their support has always sucked..even from day 1 with my first PowerMac G5 back in 2004.
Let's see...
PowerMac G5 arrived with a defective superdrive, miscalibrated fans. The genius 'couldn't hear the fans', and accidentally put the repair in someone else's name, so when I tried to pick it up, I had to haggle to get it. Oh, and when I did finally get it, the superdrive was still broken. Super...
Cinema Display arrived with 7 dead pixels...I know this is a touchy issue, but the problem with their support regarding it was that none of them knew the actual number to replace it at. The phone people told me 5, the store (after the 45 minute drive there) told me 15, and another rep (who finally replaced it) told me 3.
iMac G5 had a defective power supply on arrival--would shut off randomly, some times not turning on. They refused to acknowledge this the first time we were there...the second time we were there...third time...fourth time they gave in--by saying "we'll keep it overnight." They still.."couldn't find a problem." When they gave it back, it worked for..two weeks, then the fans started being wonky. They couldn't hear that the first or second visit, on the third visit they took it overnight, "couldn't hear any audible issue", but it shutdown on them. I guess taking our word for it, they replaced the fan assembly, logic board, and power supply. Worked for a month, now it still shuts down.
MacBook Pro had the defective battery (random shutdowns), now fixed. Also, I had the screen buzz (now fixed), CPU A Whine (now fixed). They basically fixed all the issues in this machine, but were four days over their expected return time.
I'm not saying their support is totally crap, but they're certainly not consistent in performance, technical knowledge, friendliness, or even coverage. I was talking to a friend about "what I'd do if I were Steve Jobs," and the first thing we agreed on was to fire the entire AppleCare department, and all the genius', because they all seem to suck.
But hey, my iBook G4 and MacBook are fine...
There shouldn't be LUCK involved when buying ANYTHING, including an APPLE:p
Let's see...
PowerMac G5 arrived with a defective superdrive, miscalibrated fans. The genius 'couldn't hear the fans', and accidentally put the repair in someone else's name, so when I tried to pick it up, I had to haggle to get it. Oh, and when I did finally get it, the superdrive was still broken. Super...
Cinema Display arrived with 7 dead pixels...I know this is a touchy issue, but the problem with their support regarding it was that none of them knew the actual number to replace it at. The phone people told me 5, the store (after the 45 minute drive there) told me 15, and another rep (who finally replaced it) told me 3.
iMac G5 had a defective power supply on arrival--would shut off randomly, some times not turning on. They refused to acknowledge this the first time we were there...the second time we were there...third time...fourth time they gave in--by saying "we'll keep it overnight." They still.."couldn't find a problem." When they gave it back, it worked for..two weeks, then the fans started being wonky. They couldn't hear that the first or second visit, on the third visit they took it overnight, "couldn't hear any audible issue", but it shutdown on them. I guess taking our word for it, they replaced the fan assembly, logic board, and power supply. Worked for a month, now it still shuts down.
MacBook Pro had the defective battery (random shutdowns), now fixed. Also, I had the screen buzz (now fixed), CPU A Whine (now fixed). They basically fixed all the issues in this machine, but were four days over their expected return time.
I'm not saying their support is totally crap, but they're certainly not consistent in performance, technical knowledge, friendliness, or even coverage. I was talking to a friend about "what I'd do if I were Steve Jobs," and the first thing we agreed on was to fire the entire AppleCare department, and all the genius', because they all seem to suck.
But hey, my iBook G4 and MacBook are fine...
There shouldn't be LUCK involved when buying ANYTHING, including an APPLE:p
BlizzardBomb
Jul 27, 03:02 PM
I can't say much about the name. I'm not the first to offer it. But nothing else comes to mind that seems to fit well.
But its like ATI simply naming one of their chips ATI Radeon with no additional naming (being something like X1800 etc.). Why not something like Mac Plus, Mac Extra, Mac Express... I could go on.
But its like ATI simply naming one of their chips ATI Radeon with no additional naming (being something like X1800 etc.). Why not something like Mac Plus, Mac Extra, Mac Express... I could go on.
PhantomPumpkin
Apr 25, 04:29 PM
You aren't being tracked by Apple, you aren't being tracked to the meter. You can opt out, just switch off location services.
And by the way even if you do switch off location services your location is still being tracked by the mobile phone companies everytime your phone makes a connection with one of their masts, which happens everytime you move cell. Oh and this happens with every phone, otherwise they wouldn't work.
Stop being a paranoid sheep and start reading the facts of this case not the media hype.
Dig deeper Watson. Turning off location services DOES NOT disable this feature. It is still logged, even with location services off. That's the whole issue the smart people have. There's no way to auto-truncate the file, and there's no way to turn it off.
And by the way even if you do switch off location services your location is still being tracked by the mobile phone companies everytime your phone makes a connection with one of their masts, which happens everytime you move cell. Oh and this happens with every phone, otherwise they wouldn't work.
Stop being a paranoid sheep and start reading the facts of this case not the media hype.
Dig deeper Watson. Turning off location services DOES NOT disable this feature. It is still logged, even with location services off. That's the whole issue the smart people have. There's no way to auto-truncate the file, and there's no way to turn it off.
Carlson-online
Jul 20, 11:47 AM
I remember hearing about how it is possible to make multiple cores act like one (Idon't remember where I heard this). Anyways, whether 8 cores acting separately or together like 1 big processor has an advantage depends on the program you use. If the program is multi-threaded, then the cores acting separately might have the advantage while single threaded apps will have an advantage if the cores are acting like one. However, many apps today won't see that much improvement either way (like a simple calculator, or solitare and word processing).
yes, its known as reverse hyper threading. AMD are working on it
http://www.dvhardware.net/article10901.html
yes, its known as reverse hyper threading. AMD are working on it
http://www.dvhardware.net/article10901.html
Multimedia
Aug 17, 03:51 PM
Some people do things called graphic design and video editing for a living. Sometimes, when you want to make money and put food on the table, you want top of the line equipment.:rolleyes:Yes. I agree totally. If you are making your living with your Mac doing graphics and video work, every minute saved is another minute you can take on another client or meet a perviously impossible deadline. So in that case the extra $850 is made up in a matter of a few weeks or months at worst. Totally understandable when time is money for the Mac professional. :)
ezekielrage_99
Sep 18, 11:33 PM
For the love of God, please, learn to spell.
It's just not the spelling it's the grammatical errors in general as well.
It's just not the spelling it's the grammatical errors in general as well.
blackcrayon
Mar 22, 09:56 PM
Christ I am so sick of them taking fantastic hardware and absolutely ruining it by using proprietary file formats and frankenstein versions of Android. I do get a kick out of their 10.1" model being both thinner and lighter than the 9.7" Ipad2 though. That will undoubtedly have the apple apologists out en masse.
Yes 2 tenths of a millimeter thinner and 6 - 12 grams of weight difference... I'm sure the "apple apologists" are losing a lot of sleep over that one :rolleyes:
Yes 2 tenths of a millimeter thinner and 6 - 12 grams of weight difference... I'm sure the "apple apologists" are losing a lot of sleep over that one :rolleyes:
