MacRumors
Aug 25, 02:37 PM
http://www.macrumors.com/images/macrumorsthreadlogo.gif (http://www.macrumors.com)
Over the past month or so, there appears to have been an uptick in user dissatisfaction with Apple's handling of support incidents. While overall satisfaction is extremely hard to gauge due to the fact that typically only disgruntled users notify sites of issues and the uptick could also simply represent Apple's increased marketshare, it does come amongst reports of Apple firing its online forum moderator staff (http://www.macobserver.com/article/2006/07/28.10.shtml) and an Indian support center (http://www.macrumors.com/pages/2006/06/20060604190322.shtml) that was shut down as quickly as it was opened. Similarly, many people felt that Apple was ill-prepared for yesterday's 1.8 million battery recall (http://www.macrumors.com/pages/2006/08/20060824134647.shtml), as Apple's support site was quickly overloaded with requests and there was a lot of confusion as to what batteries were affected.
This all could, of course be coincidental. Of note, Apple has consistently been a market leader in surveys on customer support (http://www.pcmag.com/article2/0,1895,2006497,00.asp).
Digg This (http://digg.com/apple/Apple_Having_Support_Problems)
Over the past month or so, there appears to have been an uptick in user dissatisfaction with Apple's handling of support incidents. While overall satisfaction is extremely hard to gauge due to the fact that typically only disgruntled users notify sites of issues and the uptick could also simply represent Apple's increased marketshare, it does come amongst reports of Apple firing its online forum moderator staff (http://www.macobserver.com/article/2006/07/28.10.shtml) and an Indian support center (http://www.macrumors.com/pages/2006/06/20060604190322.shtml) that was shut down as quickly as it was opened. Similarly, many people felt that Apple was ill-prepared for yesterday's 1.8 million battery recall (http://www.macrumors.com/pages/2006/08/20060824134647.shtml), as Apple's support site was quickly overloaded with requests and there was a lot of confusion as to what batteries were affected.
This all could, of course be coincidental. Of note, Apple has consistently been a market leader in surveys on customer support (http://www.pcmag.com/article2/0,1895,2006497,00.asp).
Digg This (http://digg.com/apple/Apple_Having_Support_Problems)
M-O
Apr 25, 01:35 PM
wow, this has officially been blown out of proportion!
Denarius
Mar 22, 08:20 PM
Probably, but it was certainly orchestrated to look anything but. Sarkozy was very obliging in shooting his mouth off, as was Cameron. It may have just been luck, but if so it was a remarkable piece of luck to have 4 submarines, a flagship-capable surface ship and all necessary support in the right place at the right time. These things don't travel very fast.
Worth remembering that a fair few nations of North Africa had kicked off a month or so before Libya developed problems. Plenty of time to move ships into the area if only on a just in case basis.
Worth remembering that a fair few nations of North Africa had kicked off a month or so before Libya developed problems. Plenty of time to move ships into the area if only on a just in case basis.
63dot
Apr 30, 03:05 PM
I wonder what it would be like to go through life looking for racism around every corner? Constantly seeing the world in these glasses would have to be very tiresome and frustrating. Pretty sad really. People need to stop thinking about themselves and others as being members of groups, and start thinking of everyone as individuals. We're a society of individuals, we get our rights and our liberties as individuals, not because we're part of group A or group B.
If liberals would stop 'crying wolf' ('claiming racism') at every corner, we might actually take them seriously and help out when there's actual evidence.
Though I don't agree with you much on some issues (except for the anti-nation building stuff), I have to say you have it right. We are individuals.
While there are some racists who tried to jump on the birther bandwagon, I did see plenty of non-racists have some concern about where Obama was born, or if in Hawaii, being born there before it was a state and then being a coverup to put his age right after statehood.
To be fair, some judges and constitutional experts were not quite sure about John McCain and his "eligibility" to run for office. Con law textbooks give both sides about this issue but are not declarative on what the answer is as to who is eligible to run. Can a person who committed perjury run for president? Then how did America let Clinton run after all the apparent lies he told federal prosecutors about Whitewater and his supposed ties to Tyson and letting them get by on environmental regs while he was governor or Arkansas?
During the 2008 election, these birther issues only came up sporadically, and America was far more interested in the important issues (Iraq, the recession, and finding somebody to put us out of the mess that W put us in).
If liberals would stop 'crying wolf' ('claiming racism') at every corner, we might actually take them seriously and help out when there's actual evidence.
Though I don't agree with you much on some issues (except for the anti-nation building stuff), I have to say you have it right. We are individuals.
While there are some racists who tried to jump on the birther bandwagon, I did see plenty of non-racists have some concern about where Obama was born, or if in Hawaii, being born there before it was a state and then being a coverup to put his age right after statehood.
To be fair, some judges and constitutional experts were not quite sure about John McCain and his "eligibility" to run for office. Con law textbooks give both sides about this issue but are not declarative on what the answer is as to who is eligible to run. Can a person who committed perjury run for president? Then how did America let Clinton run after all the apparent lies he told federal prosecutors about Whitewater and his supposed ties to Tyson and letting them get by on environmental regs while he was governor or Arkansas?
During the 2008 election, these birther issues only came up sporadically, and America was far more interested in the important issues (Iraq, the recession, and finding somebody to put us out of the mess that W put us in).
savar
Sep 13, 02:35 PM
NOT TRUE....The Quad core G5 people are in an uproar because Logic Pro only uses 2 cores on the G5....they updated Logic Pro so it uses 4 cores, but the G5 Quad still only uses 2 cores....there are also photoshop actions that are NOT multi core aware so will only run on one core.....Hopefully 10.5 will make all this irrelevant.
You totally missed my point. Even if an application uses only one thread at all times, that application is still a separate process from all of the other processes you have running. At any given time you'll have at least 30 something processes, even when no user-land applications are running. OS X will spread out those processes to try to utilize all the cores as much as possible.
In reality, there are probably not too many non-Apple applications which routinely use 8 threads or more. In the near future I expect all applications to use at least 2-3 threads, even the most simple ones.
You totally missed my point. Even if an application uses only one thread at all times, that application is still a separate process from all of the other processes you have running. At any given time you'll have at least 30 something processes, even when no user-land applications are running. OS X will spread out those processes to try to utilize all the cores as much as possible.
In reality, there are probably not too many non-Apple applications which routinely use 8 threads or more. In the near future I expect all applications to use at least 2-3 threads, even the most simple ones.
Bill McEnaney
Mar 1, 04:17 AM
Your ignorance is staggering.
That's strange. I've never seen my ignorance stagger. I've always thought it couldn't walk. ;)
Seriously, please educate me, neko girl.
That's strange. I've never seen my ignorance stagger. I've always thought it couldn't walk. ;)
Seriously, please educate me, neko girl.
Bill McEnaney
Apr 27, 01:26 PM
You do realize that Bush started that right? As for Ford, their European division saved their butts and the jobs lost would have made the recession a lot worse. Yeah, good idea, let it all fail. Maybe we should let the government fail as well eh? They seem to be having monetary issues now.
Who would think I'd support Bush? He's not conservative enough for me, and his administration spent to much.
How much did government intervene in business affairs during the Roaring 20's? The government has already failed to do what it should do: It should promote the common good. I find it hard to believe that the U.S. Government had this country's best interests at heart when I hear Mrs. Pelosi say that to find out what's in Obamacare, you need to pass it.
I know a lot about alcoholism and codependence because my mother is a nurse who specialized in treating alcoholics and other drug addicts and in counseling them. You don't help an alcoholic by protecting him from the consequences of his actions. The protection can help him make even bigger mistakes. I've seen that happen in many families I know of that include alcoholics. I also know about entitled welfare recipients who abuse social programs by demanding too much from social programs, by getting it, and by defrauding them. I saw the entitlement firsthand when a relative of mine was a landlord who rented houses to welfare recipients. Welfare recipients ruined a house, my relative kept the security deposit, and then the family got the Department of Social Services to put them into a house for twice the rent my relative charged. But the family still had the nerve to complain that my relative had overcharged it.
Who would think I'd support Bush? He's not conservative enough for me, and his administration spent to much.
How much did government intervene in business affairs during the Roaring 20's? The government has already failed to do what it should do: It should promote the common good. I find it hard to believe that the U.S. Government had this country's best interests at heart when I hear Mrs. Pelosi say that to find out what's in Obamacare, you need to pass it.
I know a lot about alcoholism and codependence because my mother is a nurse who specialized in treating alcoholics and other drug addicts and in counseling them. You don't help an alcoholic by protecting him from the consequences of his actions. The protection can help him make even bigger mistakes. I've seen that happen in many families I know of that include alcoholics. I also know about entitled welfare recipients who abuse social programs by demanding too much from social programs, by getting it, and by defrauding them. I saw the entitlement firsthand when a relative of mine was a landlord who rented houses to welfare recipients. Welfare recipients ruined a house, my relative kept the security deposit, and then the family got the Department of Social Services to put them into a house for twice the rent my relative charged. But the family still had the nerve to complain that my relative had overcharged it.
sukanas
Apr 25, 01:36 PM
money grubbers
Thunderhawks
Apr 27, 08:32 AM
I'm glad they're fixing this "bug"
But their response is utter crap. They know it - and now everyone knows it.
As reports came out over a year ago about this - it's only after this tremendous bad press that they "found" it. Mhhhmmmm sure.
Even if one is "Apple friendly" when looking at this objectively that's a weak response.
Don't really care whether that is considered tracking or whatever word you want to find. Also, don't care if Apple upload or not!
When I turn something OFF, I need to be able to trust that it is OFF
Yes, we all have to realize we are constantly "logged" with IPs, cell towers,
EZ-pass etc. BUT there is no way they can make me believe this is a bug. We are almost at ios 5, so plenty of time to fix this.
It's a bad judgement on Apple's part, thinking that it doesn't cause any harm.
Well it does - to their reputation!
But their response is utter crap. They know it - and now everyone knows it.
As reports came out over a year ago about this - it's only after this tremendous bad press that they "found" it. Mhhhmmmm sure.
Even if one is "Apple friendly" when looking at this objectively that's a weak response.
Don't really care whether that is considered tracking or whatever word you want to find. Also, don't care if Apple upload or not!
When I turn something OFF, I need to be able to trust that it is OFF
Yes, we all have to realize we are constantly "logged" with IPs, cell towers,
EZ-pass etc. BUT there is no way they can make me believe this is a bug. We are almost at ios 5, so plenty of time to fix this.
It's a bad judgement on Apple's part, thinking that it doesn't cause any harm.
Well it does - to their reputation!
KPOM
Apr 7, 09:03 AM
Perfect day for this news....
I have a new 13" MBA sitting here at my desk unopened...just dropped off from FedEx today. I'm debating whether or not to just return it and wait for the refresh or be happy with what I got.
I'm a very light user..web, email, iTunes, sync iPhone and iPad. Do I really need the Sandy Bridge power..probably not but I dont want to have the "old not so shiny ball" come June (as the rumors suggest).
Any help from the MR community is greatly appreciated!
If it does what you need it to, I'd keep it. It's a great machine. The earliest anyone is expecting an update is June, and they might wait a bit longer. The current model is selling well, and the switch to the Sandy Bridge will require a redesign of the logic board (particularly if they also add Thunderbolt). That said, if they restore the backlit keyboard, and add Thunderbolt, the Rev E may tempt me. If it's just the existing model with the Core 2 Duo/NVIDIA 320m swapped for a Sandy Bridge Core i5/i7, I'll likely wait until Rev F.
I have a new 13" MBA sitting here at my desk unopened...just dropped off from FedEx today. I'm debating whether or not to just return it and wait for the refresh or be happy with what I got.
I'm a very light user..web, email, iTunes, sync iPhone and iPad. Do I really need the Sandy Bridge power..probably not but I dont want to have the "old not so shiny ball" come June (as the rumors suggest).
Any help from the MR community is greatly appreciated!
If it does what you need it to, I'd keep it. It's a great machine. The earliest anyone is expecting an update is June, and they might wait a bit longer. The current model is selling well, and the switch to the Sandy Bridge will require a redesign of the logic board (particularly if they also add Thunderbolt). That said, if they restore the backlit keyboard, and add Thunderbolt, the Rev E may tempt me. If it's just the existing model with the Core 2 Duo/NVIDIA 320m swapped for a Sandy Bridge Core i5/i7, I'll likely wait until Rev F.
wmmk
Jul 14, 06:19 PM
The thing I like least about this rumor is that it specifies only a 320GB harddrive.
The current configs (quad g5) were released in October of last year, in that time harddrive capacities have increased well beyond that (320) small number.
The new machines will get 500GB drives I have to believe.
:confused:
320 would be the standard. you could upgrade to a terabyte if there are still two HDD bays.
The current configs (quad g5) were released in October of last year, in that time harddrive capacities have increased well beyond that (320) small number.
The new machines will get 500GB drives I have to believe.
:confused:
320 would be the standard. you could upgrade to a terabyte if there are still two HDD bays.
JMies419
Aug 26, 08:21 PM
On the day that the MBP's with merom go on sale, I wonder WHAT TIME Apples website will change and display the new products? :confused:
mozmac
Nov 29, 09:21 AM
Dirty mother farters. How dare you try to claim a share of the music players. You see, they do more than just music. Would if someone bought one without putting any music on it!
alent1234
Apr 27, 08:16 AM
Apple is planning on releasing a free iOS update in the next few weeks that performs the following:
- reduces the size of the crowd-sourced Wi-Fi hotspot and cell tower database cached on the iPhone,
- ceases backing up this cache, and
- deletes this cache entirely when Location Services is turned off.
and the very next day apple will be swamped with support calls asking why it's taking so long to get one's location
- reduces the size of the crowd-sourced Wi-Fi hotspot and cell tower database cached on the iPhone,
- ceases backing up this cache, and
- deletes this cache entirely when Location Services is turned off.
and the very next day apple will be swamped with support calls asking why it's taking so long to get one's location
applefanDrew
Apr 11, 05:55 PM
You're right, but here's where i think is the difference. Browsing the Internet, Calendar, Checking Mail, Listening to songs, Texting, Multitasking, Notifications, Cut-Copy-Paste, ability to open and use Office files, Navigation system, basic tools like Currency converters, To-Do lists etc. These are what i believe encompasses in a "smartphone", and here's the newsflash: Android OS meets them perfectly.
I'm not talking about widgets, customization, dynamic wallapers etc
The iPhone was late on MMS, Multitasking, Cut-Copy-Paste, and now it's going to be a notification system. Plus, browsing the internet, checking mail and practically everything is much better on a bigger screen.
I feel the App Store is just an added feature, and that's why i'd get an iPod Touch for.
Imagine your iPhone without the App store and all the apps you downloaded from it. Now imagine the HTC EVO without the Android app store. Which is the better smartphone? It's pretty obvious if you ask me.
Android OS already has the "smartphone" features down, and they're just working on the bonus features such as the Android App Store.
iOS on the other hand is catching up to these "smartphone" features. My old Nokia E63 had a better notification system than the iPhone, and that's pathetic.
Yea that is obvious. The iPhone is better.
I'm not talking about widgets, customization, dynamic wallapers etc
The iPhone was late on MMS, Multitasking, Cut-Copy-Paste, and now it's going to be a notification system. Plus, browsing the internet, checking mail and practically everything is much better on a bigger screen.
I feel the App Store is just an added feature, and that's why i'd get an iPod Touch for.
Imagine your iPhone without the App store and all the apps you downloaded from it. Now imagine the HTC EVO without the Android app store. Which is the better smartphone? It's pretty obvious if you ask me.
Android OS already has the "smartphone" features down, and they're just working on the bonus features such as the Android App Store.
iOS on the other hand is catching up to these "smartphone" features. My old Nokia E63 had a better notification system than the iPhone, and that's pathetic.
Yea that is obvious. The iPhone is better.
applefanDrew
Apr 11, 05:55 PM
You're right, but here's where i think is the difference. Browsing the Internet, Calendar, Checking Mail, Listening to songs, Texting, Multitasking, Notifications, Cut-Copy-Paste, ability to open and use Office files, Navigation system, basic tools like Currency converters, To-Do lists etc. These are what i believe encompasses in a "smartphone", and here's the newsflash: Android OS meets them perfectly.
I'm not talking about widgets, customization, dynamic wallapers etc
The iPhone was late on MMS, Multitasking, Cut-Copy-Paste, and now it's going to be a notification system. Plus, browsing the internet, checking mail and practically everything is much better on a bigger screen.
I feel the App Store is just an added feature, and that's why i'd get an iPod Touch for.
Imagine your iPhone without the App store and all the apps you downloaded from it. Now imagine the HTC EVO without the Android app store. Which is the better smartphone? It's pretty obvious if you ask me.
Android OS already has the "smartphone" features down, and they're just working on the bonus features such as the Android App Store.
iOS on the other hand is catching up to these "smartphone" features. My old Nokia E63 had a better notification system than the iPhone, and that's pathetic.
Yea that is obvious. The iPhone is better.
I'm not talking about widgets, customization, dynamic wallapers etc
The iPhone was late on MMS, Multitasking, Cut-Copy-Paste, and now it's going to be a notification system. Plus, browsing the internet, checking mail and practically everything is much better on a bigger screen.
I feel the App Store is just an added feature, and that's why i'd get an iPod Touch for.
Imagine your iPhone without the App store and all the apps you downloaded from it. Now imagine the HTC EVO without the Android app store. Which is the better smartphone? It's pretty obvious if you ask me.
Android OS already has the "smartphone" features down, and they're just working on the bonus features such as the Android App Store.
iOS on the other hand is catching up to these "smartphone" features. My old Nokia E63 had a better notification system than the iPhone, and that's pathetic.
Yea that is obvious. The iPhone is better.
savar
Sep 13, 02:35 PM
NOT TRUE....The Quad core G5 people are in an uproar because Logic Pro only uses 2 cores on the G5....they updated Logic Pro so it uses 4 cores, but the G5 Quad still only uses 2 cores....there are also photoshop actions that are NOT multi core aware so will only run on one core.....Hopefully 10.5 will make all this irrelevant.
You totally missed my point. Even if an application uses only one thread at all times, that application is still a separate process from all of the other processes you have running. At any given time you'll have at least 30 something processes, even when no user-land applications are running. OS X will spread out those processes to try to utilize all the cores as much as possible.
In reality, there are probably not too many non-Apple applications which routinely use 8 threads or more. In the near future I expect all applications to use at least 2-3 threads, even the most simple ones.
You totally missed my point. Even if an application uses only one thread at all times, that application is still a separate process from all of the other processes you have running. At any given time you'll have at least 30 something processes, even when no user-land applications are running. OS X will spread out those processes to try to utilize all the cores as much as possible.
In reality, there are probably not too many non-Apple applications which routinely use 8 threads or more. In the near future I expect all applications to use at least 2-3 threads, even the most simple ones.
Unspeaked
Aug 7, 09:39 AM
Hey Guys.
When do you think they'll update their website with the new "Mac Pro's"?
Regards,
George
Assuming they're released, they'd probably bring the Apple Store back online around 2:00pm.
(They traditionally take it down during a keynote...)
When do you think they'll update their website with the new "Mac Pro's"?
Regards,
George
Assuming they're released, they'd probably bring the Apple Store back online around 2:00pm.
(They traditionally take it down during a keynote...)
Chundles
Aug 11, 10:33 AM
Two stories so far on the front page and we have:
"chineese"
"upcomming"
Looks like arn's keyboard is stickiiing. :D
iPhone = bad idea and difficult to implement beyond the USA.
"chineese"
"upcomming"
Looks like arn's keyboard is stickiiing. :D
iPhone = bad idea and difficult to implement beyond the USA.
ppnkg
Jul 27, 07:07 PM
With those frequent speed bumps I begin to worry that my G5 imac will not be fast enough to run Leopard...
jettredmont
Apr 10, 05:47 PM
A bit of selective hearing on the part of MacRumors with the quotes they chose to use. At first the video sounds great, dude is hyping what he saw from Apple. But later he gets called out from another speculating Apple is making a very significant change and distancing Final Cut from the real 'pro' users, dumbing it down, etc, and the guy who has seen it gets real quiet.. He is asked if he will update his editing studio's workflow to the new Final Cut, and he basically danced around the question, pleaded the 5th, and made it pretty clear that he is holding back some reservations about how the industry will adapt to the changes.
I'm assuming you've never dealt with Apple, or probably any NDA situation. In "leaking" this information, I'm sure he thought very carefully about what he was going to say and how, in order to stay within his NDA and on the "good side" of Apple. He rehearsed that (I'm sure the quotes weren't summoned on the spot), and presented what he'd rehearsed. This approach makes sure you get the most cool information out there without stepping over bounds. However, it leaves nothing for Q&A, as you see here. No, he won't say he'll commit to a new FCP workflow because he's not sure if he should acknowledge any kind of new workflow. He can't talk about if the interface has been "dumbed down" because discussing that intelligently ("dumbing down" is not exactly a precisely defined term) would require going into details on the interface he was likely expressly forbidden from discussing.
Personally I'm very interested to see what they do, I'm sure it will have huge improvements on real time rendering and performance, sounds like the whole thing is being rewritten. But it does worry me that the program could become more for mass audience and no longer the pro application it has been for the past decade.
No sense in debating before it's revealed, but I'd welcome a few "mass audience" nods so long as they enhance existing workflows. The last couple releases have had several features which catered to the "mass audience" more than to the "FCP Expert" audience, and I think they've made a much stronger product. IMHO, what is needed here is really a deep-down codebase cleanout, but any interface improvements would be nice.
I'm assuming you've never dealt with Apple, or probably any NDA situation. In "leaking" this information, I'm sure he thought very carefully about what he was going to say and how, in order to stay within his NDA and on the "good side" of Apple. He rehearsed that (I'm sure the quotes weren't summoned on the spot), and presented what he'd rehearsed. This approach makes sure you get the most cool information out there without stepping over bounds. However, it leaves nothing for Q&A, as you see here. No, he won't say he'll commit to a new FCP workflow because he's not sure if he should acknowledge any kind of new workflow. He can't talk about if the interface has been "dumbed down" because discussing that intelligently ("dumbing down" is not exactly a precisely defined term) would require going into details on the interface he was likely expressly forbidden from discussing.
Personally I'm very interested to see what they do, I'm sure it will have huge improvements on real time rendering and performance, sounds like the whole thing is being rewritten. But it does worry me that the program could become more for mass audience and no longer the pro application it has been for the past decade.
No sense in debating before it's revealed, but I'd welcome a few "mass audience" nods so long as they enhance existing workflows. The last couple releases have had several features which catered to the "mass audience" more than to the "FCP Expert" audience, and I think they've made a much stronger product. IMHO, what is needed here is really a deep-down codebase cleanout, but any interface improvements would be nice.
kdarling
Mar 23, 10:18 AM
If you read my original post, you'll notice that I was referring to the fact that many programmers are careless about optimizing their code all because they can count on a large amount of resources, and because they get lazy.
I think anyone programming above assembly language and/or on a device with more than about 16K of memory, gets lazy :)
Most Mac programmers are good at optimizing, while many Windows programmers are not.
Where does Apple's horrible iTunes for Windows fit into this myth?
I think anyone programming above assembly language and/or on a device with more than about 16K of memory, gets lazy :)
Most Mac programmers are good at optimizing, while many Windows programmers are not.
Where does Apple's horrible iTunes for Windows fit into this myth?
Squire
Jul 15, 06:10 AM
For what it's worth, Alienware's top-of-the-line ALX series desktops (actually, all of their desktops, I believe) have the power supply at the top, too. I know some will scoff but they are lauded for their gaming performance and they brag about their cooling technology.
-Squire
-Squire
triceretops
Apr 6, 08:36 PM
I would have bought one of the current generation if I could have gotten a 512 GB SSD.
4GB MBP i7 500GB 7200RPM
G4 400
G4 867
4GB MBP i7 500GB 7200RPM
G4 400
G4 867
